How to Modify a Policy

Created by Cyndi DeBolt, Modified on Tue, Jul 15 at 12:30 PM by Corey Nolan

To access the Modify Policy options, click on the hamburger icon located in upper right-hand side of the icon bar and hover over Modify Policy, then click one of the options explained in detail below.

Note* You will see the following options on some of the modify screens. Below is a brief explanation of the options:

Should a contract booklet be recreated? Yes = a new fulfilment document will be created with the changes you’ve just made. Note* clicking yes does not mean that a new booklet will be sent to the customer via mail
Should the customer be mailed? Yes = a new booklet would be mailed to the customer

Change Deductible

This option will allow you to select a different deductible if one is available.

Change Policy Square Feet or Vehicle Starting Mileage

You have the choice to keep the Customer Cost the same and accept a change in profit or you can change the Customer Cost and keep the same profit.

Change Finance Term

Changing the finance term can be done if the finance company allows changes to their terms.

Are you going to notify the Finance Company of this change? *Note Inline does not automatically update the Finance Company, so you will still need to notify them of this change

Change Coverage Term

This is where you can update the term of the policy
This is still maintaining the same level of coverage with a different term

Change Coverage Level

This is where you can change the customer’s level of coverage
You can also add additional options and change deductible

Change Policy Options

This option allows you to add the available policy options
This will ask if the Administrator has verified this change *Note: Inline does not automatically update the Administrator of the policy

Change Policy Total Premium

This provides the option to update policy premium
Restrictions would take effect based on the environment settings as the lowest value each user role would be permitted to take the policy total premium

Change Policy Options

This window allows additional options added to the policy