How to View a Customer’s Policy
Follow these steps in your CRM to view a customer’s policy
1. Locate the Customer using the
icon. You can search by Contract number, Finance Account Number,
First and Last Name or VIN
2. Click the hyperlinked Customer’s Name
3. You can view a Customer’s Policy multiple ways
a. Next to “Coverage”, click the hyperlink > Click View Terms Document
b. Click the Attachments Tab > Click the
icon and a new window will open with the Terms and
Conditions
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